Returns, Refunds & Complaints Policy – Fresh Flowers in Beckenham

Our Fresh Flowers Guarantee in Beckenham

At Florist Beckenham, we pride ourselves on delivering fresh, beautiful flowers to local households and businesses. As a trusted local Beckenham florist, your satisfaction is at the heart of everything we do. Our fresh flower guarantee ensures you receive only the highest quality blooms with every order. If, for any reason, your flowers do not meet your expectations, please read on for details of our returns, refunds, and complaints policy.

Damaged-on-Arrival Policy

Your order should arrive in perfect condition, bursting with freshness and beauty. Upon receiving your flowers, please inspect them right away. If your arrangement has suffered damage during transit or does not meet our freshness standards upon arrival, let us know as soon as possible. Where possible, please provide a clear photograph of the damage to help us investigate and resolve your issue promptly.

Freshness Window

We select and handle flowers with utmost care so they remain fresh for a minimum of five days from the date of delivery. If your flowers show signs of significant wilting or loss of freshness within this five-day window – provided they have been cared for according to our guidelines – we’re here to help. Please reach out to us within this period if you experience any concerns regarding the freshness of your bouquet.

Refunds & Replacement Options

Your satisfaction is very important to us. Should your flowers arrive damaged or fail to stay fresh within the guaranteed window, we offer the following options:

• Full Refund: If we are unable to resolve the issue with a replacement or if you prefer, we can issue a full refund to your original payment method.
• Replacement Arrangement: We’ll be happy to provide a fresh replacement bouquet of the same value, delivered at the earliest opportunity to your Beckenham address, whether you are a household customer or a local business.

Please ensure you contact us about any issues within five days of receiving your order, along with your order details and a photo, to ensure a smooth resolution.

Complaints Process

We aim to deliver exceptional service and fresh, high-quality flowers every time. However, if you’re dissatisfied, we want to hear from you. Our complaints process is straightforward:

• Get in touch with us regarding any problems or disappointments with your order as soon as possible.
• Provide your order details and, where applicable, photos of the issue. This will help us understand the situation and offer a prompt resolution.
• We promise to acknowledge your complaint quickly and keep you updated as we investigate and resolve your concern.

Your feedback helps us to improve continually and maintain the high standards of fresh flowers that Beckenham residents and businesses have come to expect from us.

Our Commitment to Local Customers

Florist Beckenham is committed to serving the local community. We take every feedback, complaint, and request personally, ensuring every delivery meets our standards of freshness and presentation. Our returns, refunds, and complaints policy reflects our pledge to be the most reliable and trusted florist in Beckenham for both households and local businesses. Thank you for choosing us to brighten your day, workplace, or special occasion with fresh, beautiful blooms.