Welcome to Florist Beckenham. These Terms & Conditions (“Terms”) govern your access to and use of our website for online flower delivery in Beckenham and the surrounding areas. Please read them carefully before placing any order. By using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our online flower delivery services.
Florist Beckenham is a local florist based in Beckenham, specialising in delivering fresh flowers for various occasions. Our online platform enables customers in Beckenham and nearby areas to conveniently place orders for flower delivery. We pride ourselves on quality, reliability, and customer satisfaction.
These Terms apply to all customers who place orders for flower delivery through Florist Beckenham’s website, including customers ordering from Beckenham and surrounding locations. By proceeding with an order, you acknowledge that these Terms apply.
1. Product Selection: Browse our selection of bouquets and floral arrangements available for delivery online. Each product includes detailed descriptions, pricing, and availability. Product images are indicative and flower varieties or colours may vary due to seasonal availability.
2. Placing an Order: To place an order, complete the required fields at checkout, including recipient details, delivery address, message, and preferred delivery date. It is your responsibility to ensure that all the details provided are accurate.
3. Order Confirmation: Once your order is submitted and payment processed, you will receive an order confirmation via the online portal. This confirmation serves as the acceptance of your order. Please retain the reference number for any future correspondence.
4. Delivery: Deliveries are made to Beckenham and surrounding areas as specified at checkout. We strive to deliver all orders on the selected delivery date, but in the event of circumstances beyond our control, such as traffic conditions or extreme weather, delivery times may vary. In such cases, we will attempt to notify you promptly. Attempted deliveries where the recipient is unavailable may result in delivery to a neighbour, safe place, or rescheduling, at our discretion.
Florist Beckenham accepts payments online through secure payment gateways. Accepted methods may include major debit and credit cards, subject to change. Payment is required in full at the time of placing an order. All prices are listed in GBP (£) and include VAT where applicable.
Payments must be authorised and validated prior to order processing and fulfilment. If a transaction cannot be completed due to inaccurate information or insufficient funds, the order will not be processed, and you will be notified accordingly.
1. Amendments: Should you wish to make changes to your order after submission, please contact us as soon as possible via the contact channels provided on our website. Amendments can only be considered if the order has not already been prepared, dispatched, or delivered. We will do our best to accommodate requests but cannot guarantee changes once processing has begun.
2. Cancellations: You have the right to cancel your order in accordance with UK consumer law. To cancel an order, you must notify us as soon as possible. If cancellation occurs before preparation and dispatch, a full refund will be provided. Orders that have already been dispatched or delivered may not be eligible for cancellation or refund. Custom or perishable orders, such as bespoke floral arrangements or same-day deliveries, are generally non-refundable once processing has commenced, in accordance with legal exceptions for perishable goods.
3. Refunds: Where an order qualifies for a refund, it will be processed through the original method of payment within 7 business days. The time taken for funds to appear in your account may vary depending on your bank or payment provider.
We endeavour to ensure that all flowers and arrangements shown on our website are available for online flower delivery in Beckenham. However, due to the seasonal and perishable nature of flowers, supply constraints may occasionally require substitutions. In such cases, we will use flowers of equal or higher value, with similar look and feel. Every reasonable effort will be made to contact you in advance of any major substitutions.
All prices listed on the website are current at the time of display but may be subject to change without prior notice. Promotional offers are subject to availability, specific terms, and expiry dates. Only one promotional code may be used per transaction unless otherwise specified.
Customers are responsible for providing accurate information when placing orders, including recipient name, address, postcode, contact details, message, and preferred delivery date. Florist Beckenham cannot be held liable for delays or failed deliveries arising from incorrect or incomplete information provided by the customer.
Florist Beckenham’s liability for losses you suffer in connection with an order is strictly limited to the purchase price of the product you ordered. We are not responsible for indirect, consequential, or incidental losses or damages which result from your use of our website or services, beyond the cost of your order, except where such liability cannot be excluded by law.
We do not exclude or limit our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under English law.
We shall not be liable for any delay or failure in performance of our obligations arising from events outside our reasonable control, including but not limited to acts of God, fire, flood, severe weather, acts of war, government action, pandemic, industrial disputes, or interruptions to supply chains.
All content on the Florist Beckenham website, including images, text, and design, is the property of Florist Beckenham and its licensors. You may use this site for personal, non-commercial use only and must not reproduce, distribute, or exploit any content without express written permission.
Customer satisfaction is our priority. If you are unhappy with your order or believe that the product received is not as described on our website, please contact us promptly. We aim to resolve complaints quickly and efficiently, with appropriate remedies as may be required.
Your use of the Florist Beckenham website is also governed by our Privacy Policy, outlining how we collect, store, and use your personal information in accordance with current data protection regulations (including the UK GDPR and Data Protection Act 2018).
These Terms & Conditions and any contract for the purchase of goods through Florist Beckenham are governed by and interpreted in accordance with the laws of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction to resolve any disputes arising under these Terms.
Florist Beckenham may revise these Terms & Conditions from time to time. Any changes will take effect immediately upon being posted on the website. It is your responsibility to review these Terms before each order.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be deemed severed and will not affect the validity and enforceability of the remaining provisions.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Florist Beckenham in relation to your use of this website and services and supersede any prior agreements or understandings.
If you have any questions or concerns about these Terms & Conditions or require clarification relating to your online flower delivery order in Beckenham or the surrounding areas, please contact us using the details provided on our website.
Thank you for choosing Florist Beckenham. We look forward to serving you and ensuring your flower delivery is a pleasant, reliable experience.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Beckenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Beckenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
